Refund Policy for BeautyGloss

Thank you for shopping at BeautyGloss. We value your satisfaction and want to ensure a smooth shopping experience. Please review our refund policy carefully before making a purchase.

1. Returns and Refunds

1.1 Refund Eligibility

We accept returns and provide refunds under the following conditions:

1.1.1 Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of receiving the item, and we will provide you with instructions on how to return the product or request a refund.

1.1.2 Order Not Received: If you have not received your order within the estimated delivery time, please contact us. We will investigate the issue and provide a refund if the product is not delivered or if the tracking information shows no movement within a reasonable period.

1.2 Return Process

To request a return or refund, please follow these steps:

1.2.1 Contact Customer Support: Reach out to our customer support team by emailing us at to initiate the return or refund process. Provide your order number and details about the issue.

1.2.2 Return Authorization: Once we review your request, we will provide you with instructions for returning the product or further assistance.

1.2.3 Return the Product: Carefully package the product, including all original accessories and packaging, and send it back to the address provided by our customer support team. Please ensure the product is securely packaged to avoid damage during transit.

1.3 Refund Process

1.3.1 Inspection: Upon receiving the returned product, we will inspect it for damage or defects. If the product meets the refund eligibility criteria, we will process the refund.

1.3.2 Refund Method: Refunds will be issued to the original payment method used during the purchase. Please allow 30 days for the refund to appear in your account, as processing times may vary depending on your payment provider.

2. Non-Refundable Items

Certain items are not eligible for refunds. These include:

  • Personalised or custom-made products.
  • Perishable goods.
  • Items that have been used or damaged due to misuse.
  • Products that are not in their original condition, or that are missing parts.

3. Shipping Costs

3.1 Return Shipping Costs: If you are returning a product due to damage, defect, or non-receipt, we will provide instructions on how to return the item, and we will cover the return shipping costs.

3.2 Restocking Fees: In some cases, a restocking fee may apply to returned items. This fee will be deducted from the refund amount and will be communicated to you during the return process.

4. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at